Emotional Intelligence

Theory and description – A competency model for interpersonal effectiveness

Summary by Carina…

  • EI is a strategic asset facilitating improved organizational performance.
  • IQ is necessary but not sufficient.

EI could play a crucial role in improving individuals’ performance in career prospect.

  • Studies on carreer performance of executives revealed that managers who are aware and have a true understanding of their own and others’ emotions, and are able to use that understanding to effectively motivate, inspire, challenge, and connect with others are far more effective than traditional managers who actively separate any emotions from the workplace and promote methodical , detached, micro-managing style of supervision.
  • EI abilities are two times more crucial for performance excellence and technical and cognitive ability.
  • EI can also raise the level of individual and team performance.
  • EI tend to display superior task performance skills.
  • EI is more important screening criterion than intellect and other managerial skills.
  • EI provides both performance advantages and career advancement opportunities.

Emotional intelligence

  • Emotionally intelligent people are more effective in the workplace and enjoy better career advancement.
  • EI produce win-win relationships and outcomes for themselves and others whereas people with low EI happen to enter into counterproductive emotional behaviors with others and end up in win-lose or lose-lose type of transactional outcomes.

The EI personality

EI personality: Capacity for “emotional literacy” or the competence in sensing, tracing, and reading. Emotionally intelligent managers, supervisors, and leaders are better at handling their own emotions, are more effective at soothing themselves when upset, and get upset less off. Because of this capacity for self-regulation, such people are also more relaxed biologically with lower levels of stress hormones, and other psychological indicators for emotional arousal > fewer behavioral problems.

Emotional intelligence

Emotionally intelligent people possess the remarkable attribute of diagnosing and monitoring the internal emotional environment of their own and others’ minds during social transactions and show skilfulness in managing their dealings and relationships with others in ways to produce winning and mutually productive outcomes for both. EI as the sum of the mind capabilities that enable the person understanding one’s own and others’ emotions correctly, in real-time, and in managing these emotions intelligently so as to produce personally and socially desirable transactional outcomes.

Brain theory

In emotionally intelligent people, the mind is trained to detect this emotional game played by the amygdala and the capacities of the mind are so developed that the person exercises “controlled emotional involvement” during the process of dealing or negotiating with others or working through critical problem.

Emotional intelligence – the model

Emotional Intelligence - the model

Emotionally intelligent people behaving rationally and emotionally balanced ways because they have EI competencies.

Emotional intelligence competencies – Two broad categories

EI competencies

Personal Competence & Social Competence

Self-awareness, self-regulation and social-awareness of basically functions of the rational emotional mind of the person and could be enhanced by a person through rigorous training. Social influences highly interpersonal in nature. Developing one’s social influence skills is more difficult than the acquisition of other competencies of emotional intelligence.

Is emotional intelligence measurable?

EQ measures the level of one’s personal and social awareness and active skills in the area of managing interactions with others and vice versa. EQ is a summative score the rational and emotional abilities in dealing with interpersonal realities in life.

Instruments: Mayer-Salovey-Caruso Emotional Intelligence Test, Emotional Competence Inventory, Bar-On’s

Raising the emotional intelligence – the training process

EI training process

  1. Include a set of emotions like: Joy, hope, eagerness, surprise, fear, anger, sorrow, jealousy, resentment. In this step people capture their own emotions and feelings. People learn to understand how emotions operate within the mind and how they influence and determine their thoughts, feelings, and actions.
  2. Neural pathways in the brain act as guidelines for actions during social interactions. Neural pathways define the person’s behavior. Once the neural pathways become reinforced they define and determine almost every aspect of our behavior so strongly that we are often unable to think and act differently.
  3. Assesses how productive or unproductive their emotions and actions have been in the past and are in the present and how these have an impact on the emotions and actions of others and themselves. The participants emotions are guarded through conscious self-monitoring and are kept under guided control and self-regulation.
  4. People should look hide their feelings. Emotions are not as destructive or troublesome as they are often thought to be. People are trained not to deny the existence of active emotions but guides them on how to consciously slow down and regulate their emotional reactions.
  5. And empathic individual recognizes and response to other people’s emotions, instinctive, and conscious.
  6. The aim is to develop the interpersonal influence potential.

Through step one and two participants get true and deeper self-knowledge of their emotional world and give them the true awareness of where they stand in the world of emotions and management of emotions.

As individuals grow in emotional intelligence, it changes both their inner minds and outside relationships and cultivate within them better attitudes, clearer perceptions, and productive social relationships that are valued in diverse career and life settings.



Kunnanatt, J. T. (2008): Emotional intelligence: theory and description: A competency model for interpersonal effectiveness. Career Development International 13(7). 614-629.

Back to the overview…


One comment on “Emotional Intelligence

  1. Pingback: Master’s Program | Sebastian Kaiser

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s